Feedback is the Breakfast of Champions.

When you touch, don't take. Touch the people you manage only when you are giving them something — reassurance, support, encouragement, whatever. Manipulation is getting people to do something they are either not aware of or don't agree to. That is why it is so important to let each person know up front what you are doing and why.

It was as though most managers in the world were primarily interested either in results or in people. The managers who were interested in results often seemed to be labeled "autocratic," while the managers interested in people were often labeled "democratic." The young man thought each of these managers — the "tough" autocrat and the "nice" democrat — were only partially effective. "It's like being half a manager," he thought.

Everyone is a Potential Winner. Some people are disguised as Losers, don't let their appearances Fool you.